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Frequently Asked Questions

Simply put, you can either make your booking or enquiry online, call us on 0844 335 8882 or use the contact us page. Open Working At Height Training courses or in-house/private courses (with more than 4 weeks notice) may also be booked and paid for online. We can usually accommodate courses when there is less than 4 weeks notice but you will need to call us on 0844 335 8882 in order to make a booking.

We can, and have provided, Working At Height Training pretty much anywhere from Lands End to John O'Groats. Our is, in essence, what you might call a genuine and complete Nationwide service. We have even conducted a number of Working At Height Training courses offshore and thoughout many European countries. So, whatever your location, you can rest assured that we have a trainer located nearby and because of comprehensive spread of trainers, this means we do not pass on our trainers travel cost or subsistence onto you the client. The price you pay is the price displayed, nothing more.

Payment can be made using any major credit or debit card or by bank transfer or cheque (on arrangement)

Sure. We recognise that individuals and smaller numbers of people require Working At Height Training so, together with a number of accredited training partners, we have compiled a comprehensive open Working At Height Training course schedule available at over 200 additional training centres throughout the UK, all with frequent training dates. Please visit our open courses tab above or click this link to find the next open Working At Height Training course nearest to you.

We will send you by email (or by fax if you prefer) a PDF of documents which will contain your receipt of payment, your invoice, the Working At Height Training course notes, a map to the location. your joining instructions and your delegate booking form. In case you have any questions, we are standing by as usual on 0844 335 8882 to answer any questions or concerns that you may have.

Working At Height Training Courses is owned and operated by XYZ Training Group Ltd and, as such, provides a comprehensive customer charter designed to not only give value for money but also the peace of mind that your Working At Height Training course will be delivered professionally, on-time and by an accredited and qualified trainer. XYZ Training Group trains in excess of 10,000 delegates per year to clients ranging from Harrods in London to the Rugby Football Union, you can therefore be assured that we will do what we say we will do.

Yes. Online payments are taken on our behalf by Paypoint, one of the UK's leading and trusted payment processors. When you are ready to pay, we will redirect you to their payment page or, if you prefer, take your card details over the phone. We also do not charge any subsidy or additional fee for taking credit or debit card payments and we do not store or record any of your card information.

Absolutely. If you want to make a group Working At Height Training booking, the price you pay significantly reduces the more people you have attending the course. Not only do we guarantee to offer you the lowest price for group bookings, you also get to select where, when and at what time you would like your group training course to take place.

No problem at all. Payment however will need to be cleared prior to the start date of training.

In the past, we have actually managed to organise a training course on the very same day that the initial enquiry was made. This is obviously not the norm and as much notice as possible is obviously preferable. However, should you have an urgent need for some Working At Height Training, call us on 0844 335 8882 and we will do our very best to get you training on the day you require.

Sure. Provided you meet our minimum delegate number, usually 4 persons, we will come to you.

Yes. Many of our regular clients require us to do training at the weekend, overnight or basically when there is a quiet moment in their regular operations.

No problem. Simply complete your details on our contact us page and we will get straight back to you.

Yes. Every Working At Height Training course we provide is carried out under the governing body or accredited method as stipulated on the course description. We pride ourselves on providing only the best and most comprehensive training available.

We provide many industry related training courses, the current schedule can be found here.

If your training requirement is ongoing and you are likely to use our training services more than the once then we are more than happy to set you up with credit facilities. Terms and conditions apply.

Our lowest price guarantee means just that. We pride ourselves on never being beaten on professionalism or service and so we also guarantee to never be beaten on price. If you find the same training cheaper elsewhere, we will refund to you twice the difference.

No problem, whatever question or enquiry you have about Working At Height Training or our business, feel free to ask us by either completing the enquiry form here or by calling us on 0844 335 8882. You can be assured of a prompt and attentive reply.